FAQ

General

What is Lucky Plants?

Lucky Plants is an online retailer specializing in high-quality real plants and flowers for indoor and outdoor use. We offer a wide variety of live plants suited for home, office, and garden décor.

Are your products real or artificial?

All of our products are genuine live plants and flowers, including a diverse selection of indoor plants, outdoor plants, and decorative blooms. Each plant is carefully selected and professionally nurtured to ensure it arrives at its best.

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Orders

How do I place an order?

Simply browse our website, add items to your cart, and complete checkout. You will receive an order confirmation email immediately after purchase.

Can I modify or cancel my order?

Orders can be cancelled within 24 hours of placement, provided they have not yet been processed or shipped. Email info@luckyplants.net with your order number to request a change.

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Shipping

Do you offer free shipping?

Yes. Free standard shipping is available on all orders within the United States — no minimum purchase required.

How long does delivery take?

Orders are processed within 1–2 business days, and standard delivery takes 3–6 business days after processing.

Do you ship internationally?

Currently, we only ship to addresses within the continental United States. We do not ship to P.O. Boxes or APO/FPO addresses.

How do I track my order?

A tracking number will be sent to your email once your order has shipped. Use it to track your package on the carrier's website.

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Returns & Refunds

What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be unused, unassembled, and in original packaging with all tags and accessories intact.

How do I start a return?

Email info@luckyplants.net with your order number, the item(s) you wish to return, and the reason. Our team will respond within 1–2 business days with return instructions and authorization.

When will I receive my refund?

Approved refunds are processed within 10 business days to your original payment method. Your bank may require additional time to post the credit.

What if my item arrives damaged or defective?

Contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund and provide a prepaid return label if needed.

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Contact

How can I reach customer support?

Have a question not listed above? Contact us anytime — we're happy to help!