Refund policy

Effective Date: September 1, 2026

Thank you for shopping with Lucky Plants. We want every experience with us to be a positive one. Below you will find our clear and comprehensive guidelines covering returns, refunds, and exchanges.

30-Day Return Policy

All of our products are backed by a 30-day return policy starting from the date of delivery. To qualify for a return, the following conditions must be satisfied:

Eligibility Requirements

  • The item must be unused, unassembled, and free from any signs of wear, pet damage, or customer-caused damage
  • All original packaging, protective wrapping, labels, tags, and included accessories must be returned intact and complete
  • A valid proof of purchase is required (order confirmation email, packing slip, or digital receipt)

Items NOT Eligible for Return

  • Products that have been displayed, assembled, installed, or used in any way
  • Items returned with missing packaging, components, or accessories
  • Products damaged by the customer, pets, improper storage, or environmental exposure

Note: Returns submitted without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order carefully upon delivery. If any item arrives damaged, defective, or is not what you ordered, please contact us right away.

Qualifying Issues

  • Products broken, crushed, bent, or physically damaged during shipping
  • Manufacturing defects (detached stems, cracked pots, broken pre-installed lighting, or faulty components)
  • Wrong product shipped (incorrect style, color, size, or quantity)
  • Missing parts or accessories

Reporting Timeframe

Issue Type Report Within
Shipping damage or defective items 7 days of delivery
Wrong item or missing components 7 days of delivery
General return (change of mind) 30 days of delivery

How to File a Claim

Email info@luckyplants.net with:

  1. Your order number
  2. A written description of the issue
  3. Clear photographs of the product, the damage, and the shipping box
  4. A photo of the shipping label (if the box was damaged in transit)

Our team will respond within 1–2 business days with a resolution, which may include a replacement, store credit, or full refund. For defective or incorrect items, we provide a prepaid return shipping label at no cost to you.

How to Request a Return

Step 1 — Contact Us

Email info@luckyplants.net with:

  • Your order number
  • The item(s) you wish to return
  • The reason for your return
  • Photos (required for damage or defect claims)

Step 2 — Await Authorization

Our team will review your request and respond within 1–2 business days. If approved, you will receive:

  • A return shipping label
  • Detailed return instructions
  • A return authorization number

Step 3 — Ship the Item Back

  • Pack the item securely in its original packaging
  • Ship within 7 days of receiving authorization
  • Unauthorized returns will be refused and returned to sender at the sender's expense

Step 4 — Refund Processing

Once your returned item is received and inspected, approved refunds are processed within 10 business days to your original payment method.

Return Shipping Address

Lucky Plants 1062 Aviation Blvd Hermosa Beach, CA 90254 USA

Refunds

After inspecting your returned item, we will notify you via email of the refund approval or denial.

Approved Refunds

  • Credited to your original payment method
  • Please allow 10 business days for funds to appear in your account
  • Your bank or card issuer may require additional processing time

Missing Refunds

If you haven't received your refund within 10 business days:

  1. Check your bank or credit card statement again
  2. Contact your bank or card issuer directly
  3. If still unresolved, email info@luckyplants.net and we will investigate immediately

Exchanges

Option 1 — Return & Reorder (Fastest)

  1. Initiate a return for the original item
  2. Place a new order for the preferred item
  3. Your refund will be processed independently once the return is received

Option 2 — Direct Exchange

Email info@luckyplants.net with your order number and a description of the item you would like to exchange, and our team will coordinate the swap for you.

Eligible Exchange Reasons

  • Incorrect item, color, or size shipped
  • Product arrived damaged or defective
  • You prefer a different style or design (subject to availability)

Contact Us

If you have any questions about this Return & Refund Policy or need assistance with a return, please reach out to us:

  • Store Name: Lucky Plants
  • Phone: (310) 376-2026
  • Email: info@luckyplants.net
  • Address: 1062 Aviation Blvd, Hermosa Beach, CA 90254, USA
  • Business Hours: Tuesday–Saturday 9:00 AM–5:00 PM | Sunday 10:00 AM–5:00 PM | Monday Closed (Pacific Time)

We appreciate your business and are committed to making every return or exchange as smooth and hassle-free as possible. Thank you for choosing Lucky Plants!