Payment Policy

Effective Date: September 2, 2026

At Lucky Plants, we are committed to providing every customer with a smooth, safe, and transparent checkout experience. This Payment Policy outlines the payment options available on our store, the security measures we use to safeguard your data, and important details regarding order processing, billing, and refunds.

1. Available Payment Methods

We strive to make purchasing convenient by supporting a variety of trusted payment options:

All supported payment methods will be displayed at checkout. Availability may vary depending on your region.

2. Payment Security & Data Protection

Protecting your financial information is something we take very seriously. The following security protocols are in place across our entire checkout process:

• 256-Bit SSL Encryption – Every transaction is encrypted using industry-standard SSL technology, ensuring your personal and payment details remain confidential throughout transmission.

• PCI DSS Compliance – Our payment infrastructure fully adheres to the Payment Card Industry Data Security Standard (PCI DSS), which is the most rigorous security framework for handling cardholder data.

• Trusted Payment Gateway – All payments are routed through certified, globally recognized payment processors that employ advanced fraud detection and prevention tools.

• Tokenization – Sensitive card details are replaced with unique tokens during processing, meaning your actual card number is never stored on our servers.

Lucky Plants does not store or have direct access to your full credit card number at any point.

3. Order Payment & Processing

Payment Timing

• Full payment is required at the moment you place your order.
• Your order will be confirmed and prepared for fulfillment only after successful payment authorization.
• All product prices are displayed and charged in US Dollars (USD).

Order Confirmation

• Once your payment is successfully processed, you will receive an order confirmation email at the address you provided during checkout.
• This email will include your order number, itemized purchase details, and a payment receipt.
• Please save this confirmation for your records.

Pricing Accuracy

• We make every effort to ensure all prices on our website are accurate and up to date.
• In the rare event that a pricing error is discovered, we reserve the right to cancel the affected order and issue a full refund. You will be notified promptly via email if this occurs.

4. Billing Information

Billing Address

• The billing address you provide must match the address on file with your payment provider (bank or card issuer).
• An accurate and complete billing address helps prevent payment declines and processing delays.

Invoices

• A digital invoice is automatically emailed to you after your order is completed.
• If you need a formal invoice for business, tax, or accounting purposes, please reach out to us at info@luckyplants.net and we will provide one promptly.

5. Taxes & Additional Fees

Sales Tax

• Applicable sales tax is calculated automatically based on your shipping destination and added to your order total at checkout.
• Tax rates are determined by state and local regulations and may change without prior notice.

Additional Charges

• No hidden fees. The only amounts charged are the product prices you see on our website plus any applicable sales tax (if applicable).
• We do not impose any surcharges for using a particular payment method.

6. Free Shipping Policy

Lucky Plants offers free shipping on all orders within the United States. Regardless of which state you are located in (excluding U.S. territories and overseas military addresses), all standard orders enjoy complimentary shipping with no minimum purchase requirement and no hidden fees. You do not need to enter any promo code at checkout — free shipping will be automatically applied to your order.

7. Payment Troubleshooting

Declined Transactions

If your payment is declined at checkout, please consider the following steps:

1. Double-check that your card number, expiration date, CVV code, and billing address are entered correctly.
2. Confirm that your card has sufficient available credit or funds.
3. Temporarily disable any fraud protection features that may block online purchases, or authorize the transaction with your bank.
4. If the problem continues, please contact your bank or card issuer directly, as they can provide the most accurate information about why the transaction was blocked.

For additional help, our support team is available during business hours. See the Contact section below.

8. Refunds

For comprehensive details on our refund process, including eligibility criteria, timeframes, and conditions, please refer to our dedicated Return & Refund Policy page.

Key Points

• All refunds are issued to the original payment method used during the initial purchase.
• Depending on your bank or card issuer, it may take 10 business days for the refund to appear on your statement after we have processed it.
• If you have not received your refund after 10 business days, please contact your bank first, and if the issue persists, reach out to us for further assistance.

9. Order Cancellation

How to Cancel

If you wish to cancel your order, please contact us within 24 hours of placing it by emailing info@luckyplants.net.

Orders that have already been handed off to our shipping carrier cannot be cancelled. In such cases, you may initiate a return once the package is delivered (subject to our Return & Refund Policy).

Refund for Cancelled Orders

• Orders cancelled before shipment will receive a full refund to the original payment method.
• Refunds for cancelled orders are typically processed within 10 business days from the date the cancellation is confirmed.

10. Contact Us

If you have any questions, concerns, or issues related to payments, billing, or any other aspect of your order, our friendly team is here to help.

We aim to respond to all inquiries within 1–2 business days. For urgent payment matters, we recommend calling us directly during business hours for immediate assistance.

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This Payment Policy applies to all purchases made through the Lucky Plants online store and is subject to updates. The most current version will always be available on this page. Last updated: September 2, 2026.